Refund policy

Refund & Return Policy

Thank you for shopping with The Masked Joker. Please read our refund and return policy carefully before making a purchase.

All Sales Are Final
All purchases of our Cyberpunk Joker masks are final sale. We do not accept returns, exchanges, or refunds due to a change of mind, incorrect sizing, or any other personal preference.

Defective or Damaged Items
We take pride in the quality of our products. If your mask arrives defective or damaged, please contact us within 7 days of receiving your order at themaskedjoker.shop@gmail.com with your order number and photos of the defect or damage. We will review your case and, if eligible, provide a replacement.

Shipping Issues
We are not responsible for delays or lost packages once the order has been shipped. Please ensure your shipping address is correct at the time of purchase.

Customer Support
For any questions, concerns, or inquiries regarding your order, please contact our support team at themaskedjoker.shop@gmail.com. While we cannot offer refunds for change of mind, we are happy to provide assistance or guidance regarding product care and usage.

By completing a purchase on our website, you acknowledge and agree to this policy.